{
  "page": {
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  "incidents": [{"name":"Degraded trigger performance","status":"resolved","created_at":"2026-10-06T20:51:21.622Z","updated_at":"2026-10-06T22:34:09.467Z","monitoring_at":null,"resolved_at":"2026-10-06T22:34:09.444Z","impact":"minor","shortlink":"https://stspg.io/3d9m4txtjk20","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-06T20:51:21.613Z","reminder_intervals":null,"id":"vtmshsj453zd","page_id":"k52q8jjz7kn2","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-10-06T22:34:09.444Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T22:34:09.444Z","display_at":"2026-10-06T22:34:09.444Z","deliver_notifications":true,"tweet_id":null,"id":"0kglz4c11hs1","incident_id":"vtmshsj453zd","custom_tweet":null,"affected_components":[{"code":"r7d7lkxshd5v","name":"Zone 1 - US East - Workflow Engine","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We have noticed there is a delay in processing triggers in Zone 1","created_at":"2026-10-06T20:51:21.730Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T20:51:21.730Z","display_at":"2026-10-06T20:51:21.730Z","deliver_notifications":false,"tweet_id":null,"id":"svb3vqbtg4jm","incident_id":"vtmshsj453zd","custom_tweet":null,"affected_components":[{"code":"r7d7lkxshd5v","name":"Zone 1 - US East - Workflow Engine","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Workflow Engine","created_at":"2022-02-27T08:01:40.496Z","updated_at":"2026-10-06T22:34:09.405Z","position":1,"description":"The workflow engine which runs the published workflows in the background","showcase":true,"start_date":"2022-02-27T00:00:00.000Z","id":"r7d7lkxshd5v","page_id":"k52q8jjz7kn2","group_id":"ym0sc9vw34dc"}]},{"name":"Degraded performance for flow triggers","status":"resolved","created_at":"2025-07-29T21:43:28.114Z","updated_at":"2025-07-30T00:52:15.191Z","monitoring_at":null,"resolved_at":"2025-07-30T00:52:15.174Z","impact":"minor","shortlink":"https://stspg.io/zwkfg98dgdqf","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-07-29T21:43:28.106Z","reminder_intervals":null,"id":"ytxxjj3vxzz3","page_id":"k52q8jjz7kn2","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-07-30T00:52:15.174Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-30T00:52:15.174Z","display_at":"2025-07-30T00:52:15.174Z","deliver_notifications":true,"tweet_id":null,"id":"vxbfn5zhf3pq","incident_id":"ytxxjj3vxzz3","custom_tweet":null,"affected_components":[{"code":"r7d7lkxshd5v","name":"Zone 1 - US East - Workflow Engine","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2025-07-30T00:52:00.997Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-30T00:52:00.997Z","display_at":"2025-07-30T00:52:00.997Z","deliver_notifications":true,"tweet_id":null,"id":"wx0l54msm1n5","incident_id":"ytxxjj3vxzz3","custom_tweet":null,"affected_components":[{"code":"r7d7lkxshd5v","name":"Zone 1 - US East - Workflow Engine","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Customers have reported delay in workflows getting started since a few hours ago. We are investigating the issue.","created_at":"2025-07-29T21:43:28.201Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-29T21:43:28.201Z","display_at":"2025-07-29T21:43:28.201Z","deliver_notifications":false,"tweet_id":null,"id":"cvkq0f819yfx","incident_id":"ytxxjj3vxzz3","custom_tweet":null,"affected_components":[{"code":"r7d7lkxshd5v","name":"Zone 1 - US East - Workflow Engine","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Workflow Engine","created_at":"2022-02-27T08:01:40.496Z","updated_at":"2026-10-06T22:34:09.405Z","position":1,"description":"The workflow engine which runs the published workflows in the background","showcase":true,"start_date":"2022-02-27T00:00:00.000Z","id":"r7d7lkxshd5v","page_id":"k52q8jjz7kn2","group_id":"ym0sc9vw34dc"}]},{"name":"Latency and Errors in Some Workspace in Zone3 (EU Datacenter)","status":"resolved","created_at":"2025-05-07T06:42:40.777Z","updated_at":"2025-05-07T10:27:12.631Z","monitoring_at":"2025-05-07T06:43:13.275Z","resolved_at":"2025-05-07T10:27:12.613Z","impact":"minor","shortlink":"https://stspg.io/nmwnf51qhm4g","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-05-07T06:42:40.767Z","reminder_intervals":null,"id":"0mh5b8gh0yx6","page_id":"k52q8jjz7kn2","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-05-07T10:27:12.613Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-05-07T10:27:12.613Z","display_at":"2025-05-07T10:27:12.613Z","deliver_notifications":true,"tweet_id":null,"id":"lb44lfftw69h","incident_id":"0mh5b8gh0yx6","custom_tweet":null,"affected_components":[{"code":"d6vyq7p32s24","name":"Zone 3 - Europe Frankfort - Workflow Engine","old_status":"degraded_performance","new_status":"operational"},{"code":"srp7jvp91ph4","name":"Zone 3 - Europe Frankfort - Portal","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are waiting for Google Cloud to resolve the issue.","created_at":"2025-05-07T06:43:32.611Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-05-07T06:43:32.611Z","display_at":"2025-05-07T06:43:32.611Z","deliver_notifications":true,"tweet_id":null,"id":"frzx9g1gsp5n","incident_id":"0mh5b8gh0yx6","custom_tweet":null,"affected_components":[{"code":"d6vyq7p32s24","name":"Zone 3 - Europe Frankfort - Workflow Engine","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"srp7jvp91ph4","name":"Zone 3 - Europe Frankfort - Portal","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"The issue is caused by a Google Cloud Incident.","created_at":"2025-05-07T06:43:13.275Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-05-07T06:43:13.275Z","display_at":"2025-05-07T06:43:13.275Z","deliver_notifications":true,"tweet_id":null,"id":"jgjyvh2dfbsg","incident_id":"0mh5b8gh0yx6","custom_tweet":null,"affected_components":[{"code":"d6vyq7p32s24","name":"Zone 3 - Europe Frankfort - Workflow Engine","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"srp7jvp91ph4","name":"Zone 3 - Europe Frankfort - Portal","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are aware of some of the customers are facing degraded issues and may not be able to access the Zenphi portal in the first try. The root cause has been identified and cause by Google Cloud incident PQKKDRQ. We are following up with Google to address this as soon as possible.","created_at":"2025-05-07T06:42:40.886Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-05-07T06:42:40.886Z","display_at":"2025-05-07T06:42:40.886Z","deliver_notifications":true,"tweet_id":null,"id":"j8x0nqlbzt6j","incident_id":"0mh5b8gh0yx6","custom_tweet":null,"affected_components":[{"code":"d6vyq7p32s24","name":"Zone 3 - Europe Frankfort - Workflow Engine","old_status":"operational","new_status":"degraded_performance"},{"code":"srp7jvp91ph4","name":"Zone 3 - Europe Frankfort - Portal","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Workflow Engine","created_at":"2022-02-27T08:03:15.184Z","updated_at":"2025-05-07T10:27:12.567Z","position":1,"description":"The workflow engine which runs the published workflows in the background","showcase":true,"start_date":"2022-02-27T00:00:00.000Z","id":"d6vyq7p32s24","page_id":"k52q8jjz7kn2","group_id":"jr52vb500js8"},{"status":"operational","name":"Portal","created_at":"2022-02-27T08:03:31.308Z","updated_at":"2025-05-07T10:27:12.585Z","position":2,"description":"The portal to access, edit, and publish your flows","showcase":true,"start_date":"2022-02-27T00:00:00.000Z","id":"srp7jvp91ph4","page_id":"k52q8jjz7kn2","group_id":"jr52vb500js8"}]},{"name":"Pie Chart and Gauge Widgets are not showing in some browsers","status":"resolved","created_at":"2025-04-16T22:23:15.362Z","updated_at":"2025-04-16T23:05:41.790Z","monitoring_at":null,"resolved_at":"2025-04-16T23:05:41.769Z","impact":"minor","shortlink":"https://stspg.io/xlbpm4dxb0ws","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-04-16T22:23:15.346Z","reminder_intervals":null,"id":"z30g8f7kh1gs","page_id":"k52q8jjz7kn2","incident_updates":[{"status":"resolved","body":"The issue is now resolved. All dashboard widgets should work fine now.","created_at":"2025-04-16T23:05:41.769Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-16T23:05:41.769Z","display_at":"2025-04-16T23:05:41.769Z","deliver_notifications":true,"tweet_id":null,"id":"4hd36zjlnkfb","incident_id":"z30g8f7kh1gs","custom_tweet":null,"affected_components":[{"code":"r7d7lkxshd5v","name":"Zone 1 - US East - Workflow Engine","old_status":"operational","new_status":"operational"},{"code":"tchkvqdz6q0w","name":"Zone 1 - US East - Portal","old_status":"degraded_performance","new_status":"operational"},{"code":"lyqmz9s48yc1","name":"Zone 2 - Australia Southeast - Workflow Engine","old_status":"operational","new_status":"operational"},{"code":"cs535bww736c","name":"Zone 2 - Australia Southeast - Portal","old_status":"degraded_performance","new_status":"operational"},{"code":"d6vyq7p32s24","name":"Zone 3 - Europe Frankfort - Workflow Engine","old_status":"operational","new_status":"operational"},{"code":"srp7jvp91ph4","name":"Zone 3 - Europe Frankfort - Portal","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified the root cause and working to issue a hotfix.","created_at":"2025-04-16T22:23:59.531Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-16T22:23:59.531Z","display_at":"2025-04-16T22:23:59.531Z","deliver_notifications":true,"tweet_id":null,"id":"rfm7hy9qbpq2","incident_id":"z30g8f7kh1gs","custom_tweet":null,"affected_components":[{"code":"r7d7lkxshd5v","name":"Zone 1 - US East - Workflow Engine","old_status":"operational","new_status":"operational"},{"code":"tchkvqdz6q0w","name":"Zone 1 - US East - Portal","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"lyqmz9s48yc1","name":"Zone 2 - Australia Southeast - Workflow Engine","old_status":"operational","new_status":"operational"},{"code":"cs535bww736c","name":"Zone 2 - Australia Southeast - Portal","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"d6vyq7p32s24","name":"Zone 3 - Europe Frankfort - Workflow Engine","old_status":"operational","new_status":"operational"},{"code":"srp7jvp91ph4","name":"Zone 3 - Europe Frankfort - Portal","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We’re aware that certain pie chart and gauge widgets aren’t displaying for some of our users. We are working on identifying the root cause. Please note this issue doesn’t affect the execution of flow.","created_at":"2025-04-16T22:23:15.478Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-16T22:23:15.478Z","display_at":"2025-04-16T22:23:15.478Z","deliver_notifications":true,"tweet_id":null,"id":"1ydlvynyk92m","incident_id":"z30g8f7kh1gs","custom_tweet":null,"affected_components":[{"code":"r7d7lkxshd5v","name":"Zone 1 - US East - Workflow Engine","old_status":"operational","new_status":"operational"},{"code":"tchkvqdz6q0w","name":"Zone 1 - US East - Portal","old_status":"operational","new_status":"degraded_performance"},{"code":"lyqmz9s48yc1","name":"Zone 2 - Australia Southeast - Workflow Engine","old_status":"operational","new_status":"operational"},{"code":"cs535bww736c","name":"Zone 2 - Australia Southeast - Portal","old_status":"operational","new_status":"degraded_performance"},{"code":"d6vyq7p32s24","name":"Zone 3 - Europe Frankfort - Workflow Engine","old_status":"operational","new_status":"operational"},{"code":"srp7jvp91ph4","name":"Zone 3 - Europe Frankfort - Portal","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Workflow Engine","created_at":"2022-02-27T08:01:40.496Z","updated_at":"2026-10-06T22:34:09.405Z","position":1,"description":"The workflow engine which runs the published workflows in the background","showcase":true,"start_date":"2022-02-27T00:00:00.000Z","id":"r7d7lkxshd5v","page_id":"k52q8jjz7kn2","group_id":"ym0sc9vw34dc"},{"status":"operational","name":"Workflow Engine","created_at":"2022-02-27T08:02:11.325Z","updated_at":"2024-04-05T15:25:04.358Z","position":1,"description":"The workflow engine which runs the published workflows in the background","showcase":true,"start_date":"2022-02-27T00:00:00.000Z","id":"lyqmz9s48yc1","page_id":"k52q8jjz7kn2","group_id":"fbbygmr5k9vt"},{"status":"operational","name":"Workflow Engine","created_at":"2022-02-27T08:03:15.184Z","updated_at":"2025-05-07T10:27:12.567Z","position":1,"description":"The workflow engine which runs the published workflows in the background","showcase":true,"start_date":"2022-02-27T00:00:00.000Z","id":"d6vyq7p32s24","page_id":"k52q8jjz7kn2","group_id":"jr52vb500js8"},{"status":"operational","name":"Portal","created_at":"2022-02-27T08:00:53.239Z","updated_at":"2025-04-16T23:05:41.691Z","position":2,"description":"The portal to access, edit, and publish your flows","showcase":true,"start_date":"2022-02-27T00:00:00.000Z","id":"tchkvqdz6q0w","page_id":"k52q8jjz7kn2","group_id":"ym0sc9vw34dc"},{"status":"operational","name":"Portal","created_at":"2022-02-27T08:02:34.096Z","updated_at":"2025-04-16T23:05:41.714Z","position":2,"description":"The portal to access, edit, and publish your flows","showcase":true,"start_date":"2022-02-27T00:00:00.000Z","id":"cs535bww736c","page_id":"k52q8jjz7kn2","group_id":"fbbygmr5k9vt"},{"status":"operational","name":"Portal","created_at":"2022-02-27T08:03:31.308Z","updated_at":"2025-05-07T10:27:12.585Z","position":2,"description":"The portal to access, edit, and publish your flows","showcase":true,"start_date":"2022-02-27T00:00:00.000Z","id":"srp7jvp91ph4","page_id":"k52q8jjz7kn2","group_id":"jr52vb500js8"}]},{"name":"Intermittent Flow Execution Failures","status":"resolved","created_at":"2025-01-09T03:00:05.000Z","updated_at":"2025-01-09T03:09:40.396Z","monitoring_at":null,"resolved_at":"2025-01-09T03:00:05.000Z","impact":"major","shortlink":"https://stspg.io/3gp3rgjdpbzd","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-01-09T03:00:05.000Z","reminder_intervals":null,"id":"qnvm05n3sgtj","page_id":"k52q8jjz7kn2","incident_updates":[{"status":"resolved","body":"Some flow executions encountered step failures with “Deadline Exceeded” errors.\nDetails:\nDuring the incident window, some Zenphi flows experienced failures at specific steps due to “Deadline Exceeded” errors. Our investigation indicates that no data was lost, and retrying the failed step or rerunning the entire flow should work as expected.\n\nIncident Time: 2025-01-09 01:08 - 2025-01-09 02:30 (AEST)\n\nRoot Cause:\nThe issue was caused by an outage in Google Cloud Pub/Sub, as detailed in the Google Cloud status update. https://status.cloud.google.com/incidents/ghMho2Gka33Exr9UNavz\n\nResolution:\nThe issue was resolved as of 2025-01-09 02:30 (AEST) after Google restored Pub/Sub services. All affected services are now functioning normally.\n\nNext Steps:\nWe will continue monitoring to ensure system stability and implement measures to mitigate future impacts from similar upstream outages.","created_at":"2025-01-09T03:05:05.457Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-09T03:09:40.392Z","display_at":"2025-01-09T03:00:05.000Z","deliver_notifications":false,"tweet_id":null,"id":"0jrnbgp9mtlv","incident_id":"qnvm05n3sgtj","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Issue accessing zenphi workspaces","status":"resolved","created_at":"2024-04-05T15:18:33.734Z","updated_at":"2024-04-05T15:26:56.235Z","monitoring_at":null,"resolved_at":"2024-04-06T01:45:04.000Z","impact":"major","shortlink":"https://stspg.io/qnbnxrldmmrv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-04-05T22:45:33.000Z","reminder_intervals":null,"id":"gh29cz2ypjqb","page_id":"k52q8jjz7kn2","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2024-04-05T15:25:04.449Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-04-05T15:26:12.392Z","display_at":"2024-04-06T01:45:04.000Z","deliver_notifications":true,"tweet_id":null,"id":"nfw71dd5y07t","incident_id":"gh29cz2ypjqb","custom_tweet":null,"affected_components":[{"code":"r7d7lkxshd5v","name":"Zone 1 - 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East US Workflow Engine Affected","status":"resolved","created_at":"2022-02-28T19:45:00.000Z","updated_at":"2022-02-28T22:32:27.143Z","monitoring_at":null,"resolved_at":"2022-02-28T19:45:00.000Z","impact":"minor","shortlink":"https://stspg.io/sv9hcbf539ws","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-02-28T19:45:00.000Z","reminder_intervals":null,"id":"b6p3f1z7yytc","page_id":"k52q8jjz7kn2","incident_updates":[{"status":"resolved","body":"Our data processing infrastructure is running behind which is causing delay in processing new flows runs. No data has been lost and the system should be caught up shortly.\nThis issue was active for 32 minutes.","created_at":"2022-02-28T19:46:55.108Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-02-28T22:32:27.136Z","display_at":"2022-02-28T19:45:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"q6gz5k15bzcm","incident_id":"b6p3f1z7yytc","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}